/* ENERKLAR Tickets Cockpit V2 – scoped to #support */
#support {
    --ticket-navy: #082b4b;
    --ticket-navy-soft: #31516d;
    --ticket-green: #009f67;
    --ticket-green-dark: #087b57;
    --ticket-green-soft: #eaf8f1;
    --ticket-line: #dbe5eb;
    --ticket-surface: #ffffff;
    --ticket-canvas: #f5f8fa;
    --ticket-shadow: 0 8px 24px rgba(7, 38, 64, 0.07);
    min-width: 0;
    max-width: 100%;
    overflow-x: clip;
}

#support .ticket-cockpit-intro {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 24px;
    margin-bottom: 18px;
}

#support .ticket-cockpit-intro h2 {
    margin: 0 0 6px;
    color: var(--ticket-navy);
    font-size: clamp(1.65rem, 2vw, 2rem);
    letter-spacing: -0.025em;
}

#support .ticket-cockpit-intro p {
    margin: 0;
    max-width: 760px;
}

#support .ticket-cockpit-new {
    min-height: 44px;
    padding-inline: 20px;
    border-radius: 9px;
    background: linear-gradient(135deg, var(--ticket-green), #0bb97a);
    box-shadow: 0 6px 16px rgba(0, 159, 103, 0.18);
    white-space: nowrap;
}

#support .ticket-cockpit {
    min-width: 0;
    max-width: 100%;
    overflow-x: clip;
}

#support .ticket-kpi-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 14px;
    margin-bottom: 14px;
}

#support .ticket-kpi {
    display: flex;
    align-items: center;
    min-width: 0;
    min-height: 102px;
    gap: 13px;
    padding: 17px 18px;
    border: 1px solid var(--ticket-line);
    border-radius: 13px;
    background: var(--ticket-surface);
    box-shadow: var(--ticket-shadow);
}

#support .ticket-kpi-icon {
    display: grid;
    place-items: center;
    flex: 0 0 38px;
    width: 38px;
    height: 38px;
    border-radius: 50%;
    background: var(--ticket-green-soft);
    color: var(--ticket-green-dark);
}

#support .ticket-kpi-icon svg {
    width: 19px;
    height: 19px;
    fill: none;
    stroke: currentColor;
}

#support .ticket-kpi-copy {
    display: grid;
    min-width: 0;
    gap: 2px;
}

#support .ticket-kpi-copy > span {
    overflow: hidden;
    color: var(--ticket-navy-soft);
    font-size: 0.75rem;
    font-weight: 700;
    text-overflow: ellipsis;
    white-space: nowrap;
}

#support .ticket-kpi-copy strong {
    color: var(--ticket-navy);
    font-size: 1.55rem;
    line-height: 1.1;
}

#support .ticket-kpi-copy small {
    color: #667b8e;
    font-size: 0.69rem;
    line-height: 1.25;
}

#support .ticket-support-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 14px;
    padding: 17px 18px;
    border: 1px solid var(--ticket-line);
    border-left: 3px solid var(--ticket-green);
    border-radius: 12px;
    background: linear-gradient(90deg, #fbfefd, #fff);
    box-shadow: var(--ticket-shadow);
}

#support .ticket-support-card h3 {
    margin: 3px 0 4px;
    color: var(--ticket-navy);
    font-size: 0.97rem;
}

#support .ticket-support-card p {
    margin: 0;
    color: #607486;
    font-size: 0.78rem;
}

#support .ticket-support-eyebrow {
    color: var(--ticket-green-dark);
    font-size: 0.68rem;
    font-weight: 800;
    letter-spacing: 0.05em;
    text-transform: uppercase;
}

#support .ticket-refresh,
#support .ticket-filter-button,
#support .ticket-status-tab,
#support .ticket-empty button,
#support .ticket-detail-actions button {
    min-height: 44px;
}

#support .ticket-refresh {
    flex: 0 0 auto;
}

#support .ticket-list-shell {
    min-width: 0;
    overflow: hidden;
    border: 1px solid var(--ticket-line);
    border-radius: 14px;
    background: var(--ticket-surface);
    box-shadow: var(--ticket-shadow);
}

#support .ticket-status-tabs {
    display: flex;
    align-items: center;
    min-width: 0;
    gap: 4px;
    padding: 10px 12px 0;
    overflow-x: auto;
    scrollbar-width: thin;
    overscroll-behavior-inline: contain;
}

#support .ticket-status-tab {
    display: inline-flex;
    align-items: center;
    flex: 0 0 auto;
    gap: 6px;
    padding: 0 9px;
    border: 0;
    border-bottom: 2px solid transparent;
    border-radius: 0;
    background: transparent;
    box-shadow: none;
    color: var(--ticket-navy-soft);
    font-size: 0.75rem;
    font-weight: 700;
}

#support .ticket-status-tab:hover {
    background: #f7fafb;
}

#support .ticket-status-tab.active {
    border-bottom-color: var(--ticket-green);
    color: var(--ticket-green-dark);
}

#support .ticket-status-count,
#support .ticket-filter-count {
    display: inline-grid;
    place-items: center;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 999px;
    background: var(--ticket-green-soft);
    color: var(--ticket-green-dark);
    font-size: 0.64rem;
    font-weight: 800;
}

#support .ticket-status-tab-short {
    display: none;
}

#support .ticket-list-toolbar {
    display: grid;
    grid-template-columns: minmax(220px, 360px) auto;
    justify-content: end;
    gap: 10px;
    padding: 12px;
    border-bottom: 1px solid #e9eff3;
}

#support .ticket-search {
    min-width: 0;
}

#support .ticket-search input {
    width: 100%;
    min-width: 0;
    min-height: 44px;
    margin: 0;
}

#support .ticket-filter-button {
    white-space: nowrap;
}

#support .ticket-desktop-list {
    min-width: 0;
    overflow-x: auto;
}

#support .ticket-table {
    width: 100%;
    min-width: 820px;
    border-collapse: collapse;
    table-layout: fixed;
}

#support .ticket-table th {
    padding: 11px 12px;
    border-bottom: 1px solid var(--ticket-line);
    color: #5f7487;
    font-size: 0.65rem;
    font-weight: 800;
    letter-spacing: 0.035em;
    text-align: left;
    text-transform: uppercase;
}

#support .ticket-table th:nth-child(1) { width: 11%; }
#support .ticket-table th:nth-child(2) { width: 34%; }
#support .ticket-table th:nth-child(3) { width: 15%; }
#support .ticket-table th:nth-child(4) { width: 13%; }
#support .ticket-table th:nth-child(5),
#support .ticket-table th:nth-child(6) { width: 12%; }
#support .ticket-table th:last-child { width: 3%; }

#support .ticket-table td {
    padding: 13px 12px;
    border-bottom: 1px solid #edf2f5;
    color: #28465f;
    font-size: 0.75rem;
    vertical-align: middle;
}

#support .ticket-table-row {
    cursor: pointer;
    transition: background 120ms ease;
}

#support .ticket-table-row:hover,
#support .ticket-table-row:focus-visible {
    background: #f9fcfb;
    outline: none;
}

#support .ticket-table-row:focus-visible {
    box-shadow: inset 3px 0 var(--ticket-green);
}

#support .ticket-title-cell strong {
    display: block;
    overflow: hidden;
    color: var(--ticket-navy);
    font-size: 0.79rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

#support .ticket-owner {
    display: inline-block;
    margin-top: 2px;
    color: #6a7d8d;
    font-size: 0.66rem;
}

#support .ticket-title-cell p {
    display: -webkit-box;
    overflow: hidden;
    margin: 4px 0 0;
    color: #6a7d8d;
    font-size: 0.68rem;
    line-height: 1.35;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 2;
}

#support .ticket-date {
    display: grid;
    color: #334f66;
    line-height: 1.25;
}

#support .ticket-date small {
    color: #718493;
    font-size: 0.66rem;
}

#support .ticket-chevron {
    color: #638096;
    font-size: 1.25rem;
    text-align: right;
}

#support .ticket-priority,
#support .ticket-status,
.ticket-detail .ticket-priority,
.ticket-detail .ticket-status {
    display: inline-flex;
    align-items: center;
    max-width: 100%;
    min-height: 24px;
    padding: 4px 8px;
    border: 1px solid transparent;
    border-radius: 7px;
    font-size: 0.68rem;
    font-weight: 750;
    line-height: 1.1;
    white-space: nowrap;
}

#support .ticket-priority-high,
.ticket-detail .ticket-priority-high {
    border-color: #ffd7d7;
    background: #fff0f0;
    color: #b52b2b;
}

#support .ticket-priority-normal,
.ticket-detail .ticket-priority-normal {
    border-color: #ffe5be;
    background: #fff6e8;
    color: #a96611;
}

#support .ticket-priority-low,
.ticket-detail .ticket-priority-low {
    border-color: #dde7ee;
    background: #f1f5f8;
    color: #587084;
}

#support .ticket-status-open,
.ticket-detail .ticket-status-open {
    background: #eaf8f1;
    color: #087b57;
}

#support .ticket-status-in-progress,
.ticket-detail .ticket-status-in-progress {
    background: #eaf3ff;
    color: #2166aa;
}

#support .ticket-status-waiting-for-reply,
.ticket-detail .ticket-status-waiting-for-reply {
    background: #fff7e7;
    color: #96621b;
}

#support .ticket-status-resolved,
#support .ticket-status-closed,
.ticket-detail .ticket-status-resolved,
.ticket-detail .ticket-status-closed {
    background: #edf8f2;
    color: #247a58;
}

#support .ticket-mobile-list {
    display: none;
}

#support .ticket-empty,
#support .ticket-loading {
    display: grid;
    place-items: center;
    min-height: 210px;
    padding: 36px 24px;
    text-align: center;
}

#support .ticket-loading {
    color: #6c7f8f;
}

#support .ticket-empty-icon {
    display: grid;
    place-items: center;
    width: 46px;
    height: 46px;
    margin-bottom: 8px;
    border-radius: 50%;
    background: var(--ticket-green-soft);
    color: var(--ticket-green-dark);
    font-size: 1.2rem;
    font-weight: 800;
}

#support .ticket-empty h3 {
    margin: 0 0 5px;
    color: var(--ticket-navy);
}

#support .ticket-empty p {
    max-width: 520px;
    margin: 0 0 14px;
    color: #687b8b;
    font-size: 0.78rem;
}

#support .ticket-empty-actions {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 8px;
}

#support .ticket-empty-error .ticket-empty-icon {
    background: #fff0f0;
    color: #ad2e2e;
}

.ticket-filter-form,
.ticket-create-form,
.ticket-manage-form {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
    min-width: 0;
}

.ticket-filter-form label,
.ticket-create-form label,
.ticket-manage-form label {
    min-width: 0;
}

.ticket-filter-form select,
.ticket-create-form input,
.ticket-create-form select,
.ticket-create-form textarea,
.ticket-manage-form select,
.ticket-manage-form textarea {
    width: 100%;
    min-width: 0;
}

.ticket-filter-span,
.ticket-form-span {
    grid-column: 1 / -1;
}

.ticket-detail {
    display: grid;
    gap: 16px;
    min-width: 0;
}

.ticket-detail-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
}

.ticket-detail-head h3 {
    margin: 3px 0 0;
    color: #082b4b;
}

.ticket-detail-number {
    color: #6b7f8e;
    font-size: 0.72rem;
    font-weight: 800;
}

.ticket-detail-meta {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
    margin: 0;
}

.ticket-detail-meta > div {
    min-width: 0;
    padding: 10px;
    border: 1px solid #e1e9ee;
    border-radius: 9px;
    background: #f8fafb;
}

.ticket-detail-meta dt {
    color: #6b7f8e;
    font-size: 0.66rem;
    font-weight: 750;
    text-transform: uppercase;
}

.ticket-detail-meta dd {
    margin: 4px 0 0;
    color: #183f5c;
    font-size: 0.78rem;
}

.ticket-detail-meta-span {
    grid-column: 1 / -1;
}

.ticket-detail-section {
    padding-top: 2px;
}

.ticket-detail-section h4 {
    margin: 0 0 6px;
    color: #082b4b;
    font-size: 0.82rem;
}

.ticket-detail-section > p {
    margin: 0;
    color: #405c71;
    line-height: 1.55;
    white-space: pre-wrap;
}

.ticket-comment {
    padding: 10px 0;
    border-top: 1px solid #e6edf1;
}

.ticket-comment:first-of-type {
    border-top: 0;
}

.ticket-comment header {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    color: #597083;
    font-size: 0.68rem;
}

.ticket-comment p {
    margin: 6px 0 0;
    color: #2e4e66;
    white-space: pre-wrap;
}

.ticket-detail-muted {
    color: #728493 !important;
}

.ticket-detail-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.ticket-detail-actions button {
    min-height: 44px;
}

#support button:focus-visible,
#support input:focus-visible,
#support select:focus-visible,
#support textarea:focus-visible,
.ticket-filter-form select:focus-visible,
.ticket-create-form input:focus-visible,
.ticket-create-form select:focus-visible,
.ticket-create-form textarea:focus-visible,
.ticket-manage-form select:focus-visible,
.ticket-manage-form textarea:focus-visible {
    outline: 3px solid rgba(0, 159, 103, 0.24);
    outline-offset: 2px;
}

/* TICKETS-COCKPIT-V2-1-LAYOUT-CONSISTENCY:
   Hauptansichten verwenden ausschließlich die zentrale ENERKLAR-Workspace-Geometrie.
   Tickets erhalten auf Desktop keine eigene Maximalbreite oder Zentrierung. */
@media (min-width: 1200px) {
    #support {
        width: 100%;
        max-width: none;
        margin-inline: 0;
    }
}

@media (min-width: 768px) and (max-width: 1199px) {
    #support .ticket-cockpit-intro {
        align-items: center;
    }

    #support .ticket-kpi-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    #support .ticket-table {
        min-width: 660px;
    }

    #support .ticket-col-category,
    #support .ticket-col-created {
        display: none;
    }

    #support .ticket-table th:nth-child(1) { width: 15%; }
    #support .ticket-table th:nth-child(2) { width: 45%; }
    #support .ticket-table th:nth-child(3) { width: 20%; }
    #support .ticket-table th:nth-child(6) { width: 17%; }
    #support .ticket-table th:last-child { width: 3%; }
}

@media (max-width: 767px) {
    #support {
        padding-bottom: calc(94px + env(safe-area-inset-bottom, 0px));
    }

    #support .ticket-cockpit-intro {
        display: grid;
        gap: 14px;
        margin-bottom: 14px;
    }

    #support .ticket-cockpit-intro h2 {
        font-size: 1.45rem;
    }

    #support .ticket-cockpit-intro p {
        font-size: 0.78rem;
        line-height: 1.45;
    }

    #support .ticket-cockpit-new {
        width: 100%;
    }

    #support .ticket-kpi-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        gap: 8px;
        margin-bottom: 10px;
    }

    #support .ticket-kpi {
        display: grid;
        grid-template-columns: 30px minmax(0, 1fr);
        min-height: 96px;
        gap: 8px;
        padding: 12px;
        border-radius: 11px;
    }

    #support .ticket-kpi-icon {
        width: 30px;
        height: 30px;
    }

    #support .ticket-kpi-icon svg {
        width: 16px;
        height: 16px;
    }

    #support .ticket-kpi-copy > span {
        font-size: 0.66rem;
        white-space: normal;
    }

    #support .ticket-kpi-copy strong {
        font-size: 1.25rem;
    }

    #support .ticket-kpi-copy small {
        overflow: hidden;
        font-size: 0.6rem;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    #support .ticket-support-card {
        display: grid;
        gap: 12px;
        margin-bottom: 10px;
        padding: 14px;
    }

    #support .ticket-support-card h3 {
        font-size: 0.82rem;
        line-height: 1.35;
    }

    #support .ticket-support-card p {
        font-size: 0.7rem;
        line-height: 1.4;
    }

    #support .ticket-refresh {
        width: 100%;
    }

    #support .ticket-list-shell {
        border-radius: 12px;
    }

    #support .ticket-status-tabs {
        gap: 2px;
        padding: 8px 8px 0;
    }

    #support .ticket-status-tab {
        padding-inline: 7px;
        font-size: 0.67rem;
    }

    #support .ticket-status-tab-long {
        display: none;
    }

    #support .ticket-status-tab-short {
        display: inline;
    }

    #support .ticket-list-toolbar {
        grid-template-columns: minmax(0, 1fr) auto;
        gap: 7px;
        padding: 9px;
    }

    #support .ticket-desktop-list {
        display: none;
    }

    #support .ticket-mobile-list {
        display: grid;
        gap: 8px;
        padding: 8px;
        background: var(--ticket-canvas);
    }

    #support .ticket-mobile-card {
        display: grid;
        min-width: 0;
        gap: 9px;
        padding: 12px;
        border: 1px solid #dfe8ed;
        border-radius: 10px;
        background: #fff;
        box-shadow: 0 3px 10px rgba(8, 43, 75, 0.05);
        cursor: pointer;
    }

    #support .ticket-mobile-card:focus-visible {
        outline: 3px solid rgba(0, 159, 103, 0.24);
        outline-offset: 1px;
    }

    #support .ticket-mobile-card header {
        display: grid;
        grid-template-columns: minmax(0, 1fr) auto;
        gap: 8px;
        color: var(--ticket-navy);
    }

    #support .ticket-mobile-card header strong {
        overflow: hidden;
        font-size: 0.78rem;
        line-height: 1.3;
        text-overflow: ellipsis;
    }

    #support .ticket-mobile-badges {
        display: flex;
        flex-wrap: wrap;
        justify-content: space-between;
        gap: 6px;
    }

    #support .ticket-mobile-card > p {
        display: -webkit-box;
        overflow: hidden;
        margin: 0;
        color: #64798a;
        font-size: 0.69rem;
        line-height: 1.4;
        -webkit-box-orient: vertical;
        -webkit-line-clamp: 2;
    }

    #support .ticket-mobile-card footer {
        display: flex;
        align-items: center;
        justify-content: space-between;
        gap: 8px;
        color: #728695;
        font-size: 0.62rem;
    }

    #support .ticket-empty,
    #support .ticket-loading {
        min-height: 180px;
        padding: 26px 16px;
    }

    .ticket-filter-form,
    .ticket-create-form,
    .ticket-manage-form,
    .ticket-detail-meta {
        grid-template-columns: minmax(0, 1fr);
    }

    .ticket-filter-span,
    .ticket-form-span,
    .ticket-detail-meta-span {
        grid-column: 1;
    }

    .ticket-detail-head {
        display: grid;
        gap: 9px;
    }

    .ticket-detail-actions {
        display: grid;
    }

    .ticket-detail-actions button {
        width: 100%;
        min-height: 44px;
    }
}